Knock on wood...I've had very few problems flying out of the Buffalo Niagara International Airport. Flights are normally on time, there never is a ridiculous wait for luggage and there is always a place open to grab a quick bite or drink! It seems that J.D. Power agrees too!

Buffalo was ranked first amongst medium airports in a report released by J.D. Power. The J.D. Power 2018 North America Airport Satisfaction Study,SM  looked over six different factors including, in order of importance:

  • Terminal facilities
  • Airport accessibility
  • Security check
  • Baggage claim
  • Check-in/baggage check;
  • Food, beverage, and retail.

The overall report favored well for the industry itself with overall satisfaction finishing 12 points higher than the previous year.

Michael Taylor, Travel Practice Lead at J.D. Power said,

“North America airports have been doing a tremendous job managing passenger volume, adding amenities, and keeping travelers moving despite some noteworthy challenges, but they will be put to the true test over the next few years.”

Medium Sized Airport Ranking

  1. Buffalo Niagara International Airport  814/1000 
  2. Indianapolis International Airport  811/1000
  3. Fort Myers/Southwest Florida International 810/1000  

See how the mega and large airports ranked and learn more about the survey HERE.